Opus Energy
How to Read Your Meter
The best way to ensure accurate bills is to keep your account up-to-date by regularly submitting meter reads, ideally every month, but at least every three to four months. Reading your electricity meter is easy; use our simple instructions to find out how.
Reading Single and Multiple Rate Digital Meters
Single Rate
• Record the numbers left to right, ignoring the red number(s).
The meter reading for this example is 08330.
Multiple Rates
• If your meter has multiple rows of registers, record the numbers left to right in each row, ignoring the red numbers marked 1/10.
The meter readings for these examples are 665153 and 172574.
Reading a Digital Electricity Meter
• Digital meters are easy to read. To record the meter readings simply press the blue or display select button to scroll through each register.
• If your digital meter does not have a button you will have an auto display scrolling display meter.
• This type of meter will change screens every 5-10 seconds, record each meter reading that appears.
Reading an Electricity Dial Meter
• Each dial turns in the opposite direction from the one before it, so take some time to check the way each turns.
• Each dial reads from 0-9.
• Read the dials from left to right, ignoring the dial marked 1/10 as this is only used for testing.
• When the pointer is between two numbers, always note down the lower number. This is not necessarily the nearest number to the pointer.
• However, if the number is between 9 and 0, write down 9.
• If the pointer is directly over a number, record and underline the number.
The meter reading for this example is 66148.
How to Submit Your Meter Readings
We understand that all our customers are different; as a result we have developed three convenient ways for you to submit meter readings:
- Visit www.opusenergy.com and submit meter readings using your online account. If you are not already an online customer - register today!
- Call 0845 3302655 and talk to one of our Customer Service Representatives, they are available to take your meter readings Monday to Friday, 8am – 6pm
- Email your meter reading to customerread@opusenergy.com
When submitting meter readings by telephone or email please supply us with the following information:
• Customer name.
• Site number (this number can be found on your invoice).
• Date the meter read was taken.
• Meter serial number.
